Frequently Asked Questions
Find answers to common questions about our pre-loved treasures
Are the items sold on Vinnies Online authentic?
Yes, our team of experts carefully inspects and authenticates high-end and designer items to ensure you receive genuine products.
What condition are the clothes in?
We use a rigorous grading system. Each listing includes detailed notes on the item's condition, ranging from 'New with Tags' to 'Gently Loved'.
How often do you add new stock?
We update our online inventory daily with unique finds sourced from our donation centers across the country.
Do you offer international shipping?
Currently, we only ship within the domestic region to minimize our carbon footprint and ensure affordable delivery for our community.
Where do the proceeds from my purchase go?
100% of our profits go directly toward funding Vinnies' community programs, providing food, housing, and emergency support to those in need.
Can I donate items directly through the website?
While we cannot accept digital donations of goods, you can find your nearest physical donation bin or shop location using our store locator.